topic Re: Apple TV+ APP not working in Sky Q

Apple TV+ APP not working

MAD63 — Thu, 21 Dec 2023 17:30:51 GMT

Hello,

I have noticed since 18/12/23 that we can not use Apple TV through the SKY Q app. We have been in touch with SKY and have tried refreshing, rebooting etc....... All other APPS are working fine. The remote control does not work on this screen.

See screenshot of Apple TV screen.......

Re: Apple TV+ APP not working

Vanessa11 — Thu, 21 Dec 2023 19:16:33 GMT

We have exactly the same issue and the screen looks the same. Apple TV app works on mobile device so the account seems fine. Its hard to find info on how to fix this - I wonder if it something to do with the fact its a free offer atm.

Help!

Re: Apple TV+ APP not working

Kateym83 — Thu, 21 Dec 2023 19:56:42 GMT

I've got the same issue! Did you find a way round it?!

Re: Apple TV+ APP not working

MAD63 — Thu, 21 Dec 2023 20:02:29 GMT

No. unfortunately not. Through SKY we have tried everything. I think its an issue with Apple via SKY. The more comments we can get about the issue will inform SKY that there is a wider issue. Currently, they dont think its an issue.

Re: Apple TV+ APP not working

Staceystacey — Thu, 21 Dec 2023 21:15:49 GMT

Yes I am having the same issue. Turn it off by the plug. Waited. Then on again.

Reset the apps

reset the box.

Same issue. Just freezes on that screen

Re: Apple TV+ APP not working

Staceystacey — Thu, 21 Dec 2023 21:19:49 GMT

@MAD63

I have found a way round it!

if you can find a program on the home screen which is on Apple TV, click on it and it works. Then you can press the back button and it takes you into the menus perfectly fine!

Re: Apple TV+ APP not working

hrai — Fri, 22 Dec 2023 05:25:10 GMT

Worked for me as well!

Re: Apple TV+ APP not working

MAD63 — Fri, 22 Dec 2023 06:18:14 GMT

Has worked for me too....Hopefully, SKY will find a permanent fix.

Re: Apple TV+ APP not working

MAD63 — Sat, 23 Dec 2023 06:41:13 GMT

I have found this work around only works if you have an Apple Program on the Home screen. I couldn't. get Apple TV to work yesterday, so still an issue.

Re: Apple TV+ APP not working

Vanessa11 — Sat, 23 Dec 2023 09:21:25 GMT

Yes, you need an Apple TV prog on your home screen - took me ages to find one, which as I watch quite a few Apple TV progs was annoying. Finally found one and it did work but this is not ideal. Sky need to sort this!

Re: Apple TV+ APP not working

Mrs+F+the+Baker — Sun, 24 Dec 2023 17:36:32 GMT

We're having the same issue, just logged into the app to watch Slow Horses which we've been saving to watch over Christmas

Tried the work around using the Home Screen which was fine but then we came off the app to do something else and now there's no Apple TV programs showing on the Home Screen so can't get back in

This is ridiculous when we're paying for something which we originally got via Sky and now can't use it

Sky needs to sort it asap as we're all wasting money on something that's pretty useless.

Re: Apple TV+ APP not working

MAD63 — Sun, 24 Dec 2023 17:55:24 GMT

I have sent a Tweet with a link to this discussion. SKY need to be aware its an issue so they resolve ASAP. The more that comment the stronger our case will be........

Re: Apple TV+ APP not working

Skyviewer1973 — Sun, 24 Dec 2023 20:32:07 GMT

Exactly the same issue for me. The work around has worked, but SKY need to sort it. It's defiantly an issue with them as I can access my Apple TV from other device I have - just not the Sky Q box. Come on Sky, get it fixed......

Re: Apple TV+ APP not working

Pete+mcr — Wed, 27 Dec 2023 01:08:36 GMT

Same issue here. Works on smart TV, iPad, iPhone so nothing wrong with my apple acount. Restarted sky q box and worked for an hour, now won't work. I'm paying Apple for this not Sky but expect it to work via Sky Q as it is one of the options, Netflix, Paramount +, Disney+ ITV X, 4 all working as expected. Sky need to sort this out asap.

Re: Apple TV+ APP not working

Mrs+F+the+Baker — Wed, 27 Dec 2023 08:41:39 GMT

@Pete+mcr I've been using the work around someone on this thread mentioned, finding an Apple TV+ program on the Home Screen, getting onto the platform that way, pressing the back button till you then get to the Apple Home Screen and then choosing what I want to watch. Not ideal but at least we got to watch the shows we wanted to.

It still needs to be resolved though as why should we have to jump through hoops to use it.

Re: Apple TV+ APP not working

Jasp — Wed, 27 Dec 2023 11:25:27 GMT

I have exactly the same issue. Thanks very much for the work around tip. Before I read this thread I have only been able to watch Apple TV once in over two weeks. Please fix this Sky.

Re: Apple TV+ APP not working

Evil+Edna1 — Thu, 28 Dec 2023 15:21:48 GMT

Thank you

Re: Apple TV+ APP not working

hrai — Sat, 30 Dec 2023 08:41:51 GMT

Well a bit of an update which may help Sky pinpoint the issue.

I tried the going straight into the app today and initially it was working. However I wasn't signed in and after signing in using the QR code it then refreshed and was stuck as before (the work around is still ok)

Re: Apple TV+ APP not working

MAD63 — Sat, 30 Dec 2023 12:13:27 GMT

Thank you. The work around is OK as long as you have an Apple programme showing on the Home screen. I haven't been able to locate one recently.

Is there somewhere else I can look?

SKY needs to get this sorted out ASAP.....

Re: Apple TV+ APP not working

Mrs+F+the+Baker — Sat, 30 Dec 2023 14:32:59 GMT

@MAD63 it took me ages to find a program so I could get in. Not sure there's any other workaround. It's been the only way I've managed it.

Had to scroll through and down every program listed on the homescreen to be able to find one.