topic Re: Mini box lagging and losing connection in Sky Q

Mini box lagging and losing connection

Gemgemma — Sun, 14 Dec 2025 22:47:51 GMT

So for the last several months our sky mini box upstairs is lagging playing recordings or changing channels. It also seems to lose connection if inactive all day (if not used, come evening it says there is no connection on the blue screen and the same happens first thing after rebooting in the evening.) We have turned eco mode off but its still lagging and being an utter paid. We pay over 100 a month for sky! It's not good enough and we shouldn't need to keep rebooting every time we want to use it or dealing with a lag. My husband is getting super frustrated and is threatening to just cancel it all and we have been with sky for over 15 years! We have tried all the usual fixes and the booster is always green so we know it isnt a problem with that. We also had a new sky mini box more recently as thought a box issue and this hasn't resolved the problem either! How do we get an engineer out as enough is enough! Do u just call them and they send someone?

Re: Mini box lagging and losing connection

Laing1 — Mon, 15 Dec 2025 18:00:01 GMT

@Gemgemma wrote:

So for the last several months our sky mini box upstairs is lagging playing recordings or changing channels. It also seems to lose connection if inactive all day (if not used, come evening it says there is no connection on the blue screen and the same happens first thing after rebooting in the evening.) We have turned eco mode off but its still lagging and being an utter paid. We pay over 100 a month for sky! It's not good enough and we shouldn't need to keep rebooting every time we want to use it or dealing with a lag. My husband is getting super frustrated and is threatening to just cancel it all and we have been with sky for over 15 years! We have tried all the usual fixes and the booster is always green so we know it isnt a problem with that. We also had a new sky mini box more recently as thought a box issue and this hasn't resolved the problem either! How do we get an engineer out as enough is enough! Do u just call them and they send someone?

@Gemgemma When you reboot are you rebooting just the mini box or the main box first then the mini box. If its just the mini try rebooting the main box then the mini. If that doesnt work or you have tried that You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select

Failing that then you may need to contact Sky and request an engineer to come out
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

Re: Mini box lagging and losing connection

Gemgemma — Sat, 20 Dec 2025 17:44:43 GMT

Sky engineer has been....turns out it is our tv!

Newer samsung tvs have a WiFi feature which, if not turned off, messes with the mini box!!

So for anyone reading this post who has a newer Samsung tv and their mini box is lagging on not connecting and the normal fixes dont work, check the WiFi settings on the tv