https://helpforum.sky.com/t5/Sky-Q/Reconnecting-issues/m-p/5166104#M720818 <P><SPAN>I have Sky Q and been customer for years.</SPAN></P> <P>&nbsp;</P> <P>My service was disconnected on 30th November as could not agree a deal.</P> <P>&nbsp;</P> <P><SPAN>Yesterday I signed up for 2 years again with no price increases.</SPAN><BR /><BR /><SPAN>That’s for Sports, cinema, Netflix premium, uhd, hd, multi room. Just rang the number on the return packaging.</SPAN><BR /><BR /><SPAN>Everything came back on straight away except Sky Go. If I try and use it I get an error saying I need to upfront package. After 50 minutes being transferred around India apparently the issues I’m having is because I can’t use my old equipment and an engineer has to visit to install all new equipment. <FONT size="2" color="#808080">[Removed]</FONT> Can anyone help that’s been reconnected please?</SPAN></P> <P>&nbsp;</P> <P><SPAN><FONT size="2" color="#808080">Moderator notes: Removed bad words</FONT></SPAN></P> Mon, 15 Dec 2025 09:23:59 GMT Geoggy+too 2025-12-15T09:23:59Z https://helpforum.sky.com/t5/Sky-Q/Reconnecting-issues/m-p/5166104#M720818 <P><SPAN>I have Sky Q and been customer for years.</SPAN></P> <P>&nbsp;</P> <P>My service was disconnected on 30th November as could not agree a deal.</P> <P>&nbsp;</P> <P><SPAN>Yesterday I signed up for 2 years again with no price increases.</SPAN><BR /><BR /><SPAN>That’s for Sports, cinema, Netflix premium, uhd, hd, multi room. Just rang the number on the return packaging.</SPAN><BR /><BR /><SPAN>Everything came back on straight away except Sky Go. If I try and use it I get an error saying I need to upfront package. After 50 minutes being transferred around India apparently the issues I’m having is because I can’t use my old equipment and an engineer has to visit to install all new equipment. <FONT size="2" color="#808080">[Removed]</FONT> Can anyone help that’s been reconnected please?</SPAN></P> <P>&nbsp;</P> <P><SPAN><FONT size="2" color="#808080">Moderator notes: Removed bad words</FONT></SPAN></P> Mon, 15 Dec 2025 09:23:59 GMT https://helpforum.sky.com/t5/Sky-Q/Reconnecting-issues/m-p/5166104#M720818 Geoggy+too 2025-12-15T09:23:59Z