https://helpforum.sky.com/t5/Sky-Q/Signal-to-Q-box-dropping-out-every-10-mins/m-p/5167163#M720797 <P>My Wbox is now dumping me from Netflix movies every 10 minutes. Do I need an engineer visit?</P> Sun, 14 Dec 2025 19:18:52 GMT MRB+Lisburn 2025-12-14T19:18:52Z https://helpforum.sky.com/t5/Sky-Q/Signal-to-Q-box-dropping-out-every-10-mins/m-p/5166572#M720727 <P>Moved home into an apartment block. Sky signal through a comms room and other 7 occupiers have no issues.&nbsp;<BR />after considerable difficulty fully installed my Qbox and achieved connection to network. However I have been experiencing signal drop out approximately every 10 minutes with a blank screen for up to 1 second.&nbsp;<BR />I have switched everything off.&nbsp;<BR />I have checked all cable connections.&nbsp;<BR />I have connected to my new full fibre hub.&nbsp;<BR />internet signal good and feeding other devices.&nbsp;<BR />can it be my QBox which I brought with me is faulty or needs update.&nbsp;<BR />This fault is beyond me.&nbsp;<BR />Surely I need an engineer visit. I am 75 and struggling with IT.&nbsp;</P><P>&nbsp;</P> Sat, 13 Dec 2025 22:29:51 GMT https://helpforum.sky.com/t5/Sky-Q/Signal-to-Q-box-dropping-out-every-10-mins/m-p/5166572#M720727 MRB+Lisburn 2025-12-13T22:29:51Z https://helpforum.sky.com/t5/Sky-Q/Signal-to-Q-box-dropping-out-every-10-mins/m-p/5166793#M720755 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3052801">@MRB+Lisburn</a>&nbsp;wrote:<BR /> <P>Moved home into an apartment block. Sky signal through a comms room and other 7 occupiers have no issues.&nbsp;<BR />after considerable difficulty fully installed my Qbox and achieved connection to network. However I have been experiencing signal drop out approximately every 10 minutes with a blank screen for up to 1 second.&nbsp;<BR />I have switched everything off.&nbsp;<BR />I have checked all cable connections.&nbsp;<BR />I have connected to my new full fibre hub.&nbsp;<BR />internet signal good and feeding other devices.&nbsp;<BR />can it be my QBox which I brought with me is faulty or needs update.&nbsp;<BR />This fault is beyond me.&nbsp;<BR />Surely I need an engineer visit. I am 75 and struggling with IT.&nbsp;</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3052801">@MRB+Lisburn</a>&nbsp;it sounds you are on a communual systems if so have you gone in to the engineers menu and changed the lnb setting from wideband to scr</P> <P>To enter the engineers menu do the following<BR />press the home button then scroll down to settings and hi-light <BR />do not press select/enter but press 001 then select this takes you into the engineers menu</P> Sun, 14 Dec 2025 12:02:25 GMT https://helpforum.sky.com/t5/Sky-Q/Signal-to-Q-box-dropping-out-every-10-mins/m-p/5166793#M720755 Laing1 2025-12-14T12:02:25Z https://helpforum.sky.com/t5/Sky-Q/Signal-to-Q-box-dropping-out-every-10-mins/m-p/5167163#M720797 <P>My Wbox is now dumping me from Netflix movies every 10 minutes. Do I need an engineer visit?</P> Sun, 14 Dec 2025 19:18:52 GMT https://helpforum.sky.com/t5/Sky-Q/Signal-to-Q-box-dropping-out-every-10-mins/m-p/5167163#M720797 MRB+Lisburn 2025-12-14T19:18:52Z