https://helpforum.sky.com/t5/Sky-Q/Returns-issue/m-p/5166661#M720739 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3504455">@susan232</a>&nbsp;<BR />You aren’t contacting Sky here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P>Did you cancel any part of your subscription?<BR /><BR /></P> <P>or</P> <P>&nbsp;</P> <P>Did you initially start to cancel and then agreed to another 24 month discounted deal?&nbsp;<BR /><BR /></P> <P>These scenarios sometimes automatically generate the sending out of returns packaging. You will have to persevere on the phone to sort it.&nbsp;</P> Sun, 14 Dec 2025 08:07:14 GMT Daniel0210 2025-12-14T08:07:14Z https://helpforum.sky.com/t5/Sky-Q/Returns-issue/m-p/5166659#M720738 <P>I am not leaving sky. I have been sent a return box. Canned to say this was a mistake. Now had emails and texts saying I risk being charged.</P> Sun, 14 Dec 2025 08:03:04 GMT https://helpforum.sky.com/t5/Sky-Q/Returns-issue/m-p/5166659#M720738 susan232 2025-12-14T08:03:04Z https://helpforum.sky.com/t5/Sky-Q/Returns-issue/m-p/5166661#M720739 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3504455">@susan232</a>&nbsp;<BR />You aren’t contacting Sky here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P>Did you cancel any part of your subscription?<BR /><BR /></P> <P>or</P> <P>&nbsp;</P> <P>Did you initially start to cancel and then agreed to another 24 month discounted deal?&nbsp;<BR /><BR /></P> <P>These scenarios sometimes automatically generate the sending out of returns packaging. You will have to persevere on the phone to sort it.&nbsp;</P> Sun, 14 Dec 2025 08:07:14 GMT https://helpforum.sky.com/t5/Sky-Q/Returns-issue/m-p/5166661#M720739 Daniel0210 2025-12-14T08:07:14Z