topic Re: WPS connectivity issue in Sky Q

WPS connectivity issue

Munz_Family — Thu, 11 Dec 2025 23:21:31 GMT

Internet connectivity issue despite signal strength 90 and quality 90. WPS reboot not working!

Re: WPS connectivity issue

oj01 — Fri, 12 Dec 2025 07:37:10 GMT

@Munz_Family wrote:
Internet connectivity issue despite signal strength 90 and quality 90. WPS reboot not working!

Your signal strength and quality is referring to your satellite signal from the dish and has no relevance to your internet.

Re: WPS connectivity issue

Munz_Family — Fri, 12 Dec 2025 08:35:17 GMT

Is there a reason why my Sky provided internet router keeps on losing connection with my Sky Q box?

And how can I check my Sky router signal strength and reliability, if that is the issue?

Thanks

Re: WPS connectivity issue

Munz_Family — Fri, 12 Dec 2025 18:27:29 GMT

Awaiting an answer.

Re: WPS connectivity issue

Laing1 — Fri, 12 Dec 2025 18:46:42 GMT

@Munz_Family wrote:

Awaiting an answer.

@Munz_Family you do realise this is a customer to customer forum where customers help each other and not Sky customer services

What Sky router do you have black or white ?

Re: WPS connectivity issue

Munz_Family — Sat, 13 Dec 2025 08:53:24 GMT

Hi. It's black - under a year old.

TIA

Re: WPS connectivity issue

oldfella — Sat, 13 Dec 2025 09:55:20 GMT

Hi @Munz_Family

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.