https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164914#M720508 <P>The community is other customers - we can't fix it...</P><P>&nbsp;</P><P>You'll have to persevere in contacting Sky.</P> Thu, 11 Dec 2025 20:30:27 GMT PandJ2020 2025-12-11T20:30:27Z https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164769#M720482 <P>Having recently renewed / upgraded my contract, I've received some returns packaging requesting I return my mini box. Both multiscreen and mini box show on my account as "Already Yours" but will be charged if not returned.... How do I get confirmation that I don't have to return the mini and won't be charged..?</P> Thu, 11 Dec 2025 17:48:30 GMT https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164769#M720482 TLFisher 2025-12-11T17:48:30Z https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164773#M720484 <P>By calling Sky?</P> Thu, 11 Dec 2025 17:49:43 GMT https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164773#M720484 PandJ2020 2025-12-11T17:49:43Z https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164902#M720506 <P>Like I haven't already tried on numerous occasions... !!</P><UL><LI>As Sky&nbsp; Help and the virtual assistant suggests raising the issue through The Community.... I guess I was hoping for something a little more constructive.... Hey Ho.. <span class="lia-unicode-emoji" title=":winking_face:">😉</span><BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3094476">@PandJ2020</a>&nbsp;wrote:<BR /><P>By calling Sky?</P><HR /></BLOCKQUOTE></LI></UL> Thu, 11 Dec 2025 20:12:26 GMT https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164902#M720506 TLFisher 2025-12-11T20:12:26Z https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164914#M720508 <P>The community is other customers - we can't fix it...</P><P>&nbsp;</P><P>You'll have to persevere in contacting Sky.</P> Thu, 11 Dec 2025 20:30:27 GMT https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164914#M720508 PandJ2020 2025-12-11T20:30:27Z https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164991#M720512 <P><SPAN>I understood that Sky community super users (experts) can escalate issues to official Sky advisors for action,&nbsp;but maybe that's not so then.</SPAN></P> Thu, 11 Dec 2025 22:14:33 GMT https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5164991#M720512 TLFisher 2025-12-11T22:14:33Z https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5165000#M720513 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3799569">@TLFisher</a>&nbsp;wrote:<BR /><P><SPAN>I understood that Sky community super users (experts) can escalate issues to official Sky advisors for action,&nbsp;but maybe that's not so then.</SPAN></P><HR /></BLOCKQUOTE><P>Not currently. &nbsp;(We used to be able to)</P> Thu, 11 Dec 2025 22:29:41 GMT https://helpforum.sky.com/t5/Sky-Q/I-m-being-asked-to-return-my-mini-box/m-p/5165000#M720513 PandJ2020 2025-12-11T22:29:41Z