topic Re: Sky box won’t connect to hub in Sky Q

Sky box won’t connect to hub

aligr26 — Sat, 30 Sep 2023 19:22:20 GMT

This afternoon my sky q box has started losing connection to my hub, I've tried resetting the connection and reconnecting but now it will not connect to my hub using wireless button (wps), so tried manual connection via password and says unable to connect, as I have no connection I can't use/watch my mini box upstairs.
is my box faulty? How do I get a replacement? Can I even talk to sky?
thanks in advance for any suppprt.

Re: Sky box won’t connect to hub

oldfella — Sat, 30 Sep 2023 19:37:00 GMT

@aligr26 wrote:

This afternoon my sky q box has started losing connection to my hub, I've tried resetting the connection and reconnecting but now it will not connect to my hub using wireless button (wps), so tried manual connection via password and says unable to connect, as I have no connection I can't use/watch my mini box upstairs.
is my box faulty? How do I get a replacement? Can I even talk to sky?
thanks in advance for any suppprt.

Hi @aligr26

Who is your Broadband Supplier?

Re: Sky box won’t connect to hub

aligr26 — Sat, 30 Sep 2023 19:39:22 GMT

Sky, I gave a sky broadband hub

Re: Sky box won’t connect to hub

oldfella — Sat, 30 Sep 2023 19:46:38 GMT

@aligr26 wrote:

Sky, I gave a sky broadband hub

OK then @aligr26

You need to connect by WPS. You should not use SSID and password.

'If you follow the instructions you need to press the WPS on the router and not the Sky box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
After carrying out the network reset on the Q box you need to press the Sky router WPS within 2 minutes.

Re: Sky box won’t connect to hub

aligr26 — Sat, 30 Sep 2023 20:14:29 GMT

Hi @oldfella , thanks but I've already tried to connect via WPS , I've reset my connection and clicked to connect via wps, pressed the button on my hub and nothing connects, my sky q box just searches for a connection and then eventually quits without connecting. Must be an issue with my sky q box.

Re: Sky box won’t connect to hub

Mcnameeandsons — Thu, 18 Apr 2024 13:13:21 GMT

Good afternoon I can't connect my new sky hub to my sky box

Re: Sky box won’t connect to hub

jamiesonxfive — Sun, 14 Sep 2025 16:54:01 GMT

My sky q won't connect to my sky hub which started yesterday! Tried all the suggestions but still not working

Re: Sky box won’t connect to hub

BeeBee2025 — Thu, 11 Dec 2025 20:26:11 GMT

Same problem past three days. Tried literally everything, no joy. Have to leave Sky as no other option.