topic Re: Remote? in Sky Q

Remote?

Sue992 — Wed, 10 Dec 2025 19:00:18 GMT

My TV remote won't work. I have changed the batteries. My TV is stuck on BBC News.

Re: Remote?

Daniel0210 — Wed, 10 Dec 2025 19:39:42 GMT

@Sue992

Which TV platform do you have?

Re: Remote?

lettice — Wed, 10 Dec 2025 19:40:11 GMT

Which Sky tv service do you have, Sky+, Sky Q, Sky Glass/Stream?

Re: Remote?

Sue992 — Wed, 10 Dec 2025 19:52:40 GMT

I am on SkyQ

Re: Remote?

Sue992 — Wed, 10 Dec 2025 19:53:15 GMT

I am using SkyQ

Re: Remote?

Daniel0210 — Wed, 10 Dec 2025 19:58:51 GMT

@Sue992
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Remote?

Sue992 — Wed, 10 Dec 2025 20:19:28 GMT

Thank you! I will order a new remote. 😊

Re: Remote?

JJR5 — Sun, 11 Jan 2026 10:12:11 GMT

Tried this screen just saying 'check device power'