Sky q regularly loses internet

Jaloopa — Wed, 10 Dec 2025 19:33:28 GMT

This is getting really annoying. Regularly, when I switch on my sky q box, it will say I'm not connected to the internet. Other WiFi devices work fine, and the box is a couple of feet away from my virgin router so signal quality isn't an issue.

Resetting the network settings and re entering my password works but is annoying. It also works if I unplug the sky box from power and let it go through the startup process. When it's connected, there are no issues with speed or anything but after anything between about a day and a week it will lose the connection and force me to go through the whole process again.

I tried to go through the troubleshooting in the help pages but can't find anything relevant

Re: Sky q regularly loses internet

oldfella — Wed, 10 Dec 2025 19:48:53 GMT

@Jaloopa wrote:

This is getting really annoying. Regularly, when I switch on my sky q box, it will say I'm not connected to the internet. Other WiFi devices work fine, and the box is a couple of feet away from my virgin router so signal quality isn't an issue.

Resetting the network settings and re entering my password works but is annoying. It also works if I unplug the sky box from power and let it go through the startup process. When it's connected, there are no issues with speed or anything but after anything between about a day and a week it will lose the connection and force me to go through the whole process again.

I tried to go through the troubleshooting in the help pages but can't find anything relevant

Hi @Jaloopa

If it's that close to your router, then it's best to fonnect by Ethernet.

When all boxes are connected by Ethernet you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router.

Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

Only switch off the WiFi if you have no mini boxes on WiFi

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Sky q regularly loses internet

Re: Sky q regularly loses internet