https://helpforum.sky.com/t5/Sky-Q/No-return-items/m-p/5163699#M720357 <P>Good Afternoon&nbsp;</P><P><BR />i have been a very loyal sky customer for over 10 years. I'm now being charged for non-return of a sky equipment which I'm not aware of. No one told me that I had to return the sky equipment if it's loaned I wasn't aware that my equipment was loaned and if I am charged for this non-return which I'm not aware about then I'll be taking my business elsewhere very unhappy customer when I had the engineer come round and install my new sky equipment he didn't mention to me that I had to return my old sky equipment&nbsp;</P> Wed, 10 Dec 2025 12:34:20 GMT CC61 2025-12-10T12:34:20Z https://helpforum.sky.com/t5/Sky-Q/No-return-items/m-p/5163699#M720357 <P>Good Afternoon&nbsp;</P><P><BR />i have been a very loyal sky customer for over 10 years. I'm now being charged for non-return of a sky equipment which I'm not aware of. No one told me that I had to return the sky equipment if it's loaned I wasn't aware that my equipment was loaned and if I am charged for this non-return which I'm not aware about then I'll be taking my business elsewhere very unhappy customer when I had the engineer come round and install my new sky equipment he didn't mention to me that I had to return my old sky equipment&nbsp;</P> Wed, 10 Dec 2025 12:34:20 GMT https://helpforum.sky.com/t5/Sky-Q/No-return-items/m-p/5163699#M720357 CC61 2025-12-10T12:34:20Z https://helpforum.sky.com/t5/Sky-Q/No-return-items/m-p/5163709#M720360 <P>You're not contacting Sky here.&nbsp; (Just other customers)</P><P>&nbsp;</P><P>When you read and agreed your contract you'll remember the part that clearly tells you that hardware is loaned.</P><P>&nbsp;</P><P>What equipment are you referring to?&nbsp; And what did you do with the 'old' equipment?</P> Wed, 10 Dec 2025 12:39:10 GMT https://helpforum.sky.com/t5/Sky-Q/No-return-items/m-p/5163709#M720360 PandJ2020 2025-12-10T12:39:10Z