https://helpforum.sky.com/t5/Sky-Q/Home-move-error/m-p/5163662#M720351 <P>Can anyone please tell me if there is anything else I can do to process a home move. I booked a move over a week ago. I am moving from one flat to another in the building next door</P><P>&nbsp;</P><P>I was told initially there was a communal system in my new flat (there isn't) but they would process the tv engineer visit for 16th and broadband visit for 23rd but that I could cancel this if needed and they would send me a wire (i recently changed to full fibre broadband)</P><P>&nbsp;</P><P>I spoke to an online agent yesterday as the broadband visit appointment was cancelled. I was informed during the chat they had also manually cancelled the tv engineer visit for 16th. I asked why and they then changed the story that it was an error that had cancelled it and they had definitely rebooked it for the 15th</P><P>&nbsp;</P><P>Between yesterday and today I have spoken to approx 12 people on the phone (and was hung up on multiple times or passed to the wrong department). I was promised callbacks which didn't come.&nbsp; Every single person gave me different information/changed the reasons and/or lied about what they were doing. No one can process the home move due to the communal issue and because i had one cancelled home move in the system</P><P>&nbsp;</P><P>Finally I have been left with someone apparently raising a complaint - but I don't even believe this will come to anything. And a reassurance "not to worry" I would be compensated for paying for a system I can't use after 15th as I will no longer have access to my old property</P><P>&nbsp;</P><P>Has anyone had a similar issue? I don't know why I am surprised but the customer service seems to be getting worse. The only person who was of any help was from the Scottish call centre on the first call I made....</P> Wed, 10 Dec 2025 11:59:51 GMT 0711DRL 2025-12-10T11:59:51Z https://helpforum.sky.com/t5/Sky-Q/Home-move-error/m-p/5163662#M720351 <P>Can anyone please tell me if there is anything else I can do to process a home move. I booked a move over a week ago. I am moving from one flat to another in the building next door</P><P>&nbsp;</P><P>I was told initially there was a communal system in my new flat (there isn't) but they would process the tv engineer visit for 16th and broadband visit for 23rd but that I could cancel this if needed and they would send me a wire (i recently changed to full fibre broadband)</P><P>&nbsp;</P><P>I spoke to an online agent yesterday as the broadband visit appointment was cancelled. I was informed during the chat they had also manually cancelled the tv engineer visit for 16th. I asked why and they then changed the story that it was an error that had cancelled it and they had definitely rebooked it for the 15th</P><P>&nbsp;</P><P>Between yesterday and today I have spoken to approx 12 people on the phone (and was hung up on multiple times or passed to the wrong department). I was promised callbacks which didn't come.&nbsp; Every single person gave me different information/changed the reasons and/or lied about what they were doing. No one can process the home move due to the communal issue and because i had one cancelled home move in the system</P><P>&nbsp;</P><P>Finally I have been left with someone apparently raising a complaint - but I don't even believe this will come to anything. And a reassurance "not to worry" I would be compensated for paying for a system I can't use after 15th as I will no longer have access to my old property</P><P>&nbsp;</P><P>Has anyone had a similar issue? I don't know why I am surprised but the customer service seems to be getting worse. The only person who was of any help was from the Scottish call centre on the first call I made....</P> Wed, 10 Dec 2025 11:59:51 GMT https://helpforum.sky.com/t5/Sky-Q/Home-move-error/m-p/5163662#M720351 0711DRL 2025-12-10T11:59:51Z