topic Re: Netflix in Sky Q

Netflix

Andy464 — Tue, 09 Dec 2025 12:12:44 GMT

Netflix will not open on main q box but will open on mini box. Tried the usual things, spoke to sky who went through the same things . Advisor escalated to tech team. Promised they would have it working within 24 hrs. Are there any other things I can do

Re: Netflix

oldfella — Tue, 09 Dec 2025 13:11:10 GMT

@Andy464 wrote:

Netflix will not open on main q box but will open on mini box. Tried the usual things, spoke to sky who went through the same things . Advisor escalated to tech team. Promised they would have it working within 24 hrs. Are there any other things I can do

Hi @Andy464

Have you tried refreshing the Apps in the main Q box Hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: Netflix

Andy464 — Tue, 09 Dec 2025 14:26:19 GMT

I've tried refreshing apps. Have just received a email saying they are going to delink my Netflix account any idea what that means. Thanks

Re: Netflix

Andy464 — Sat, 13 Dec 2025 10:14:39 GMT

I've done all the trouble shooting , but still getting the error code tv- on-101. Netflix works on the mini box