topic Re: Sky Q Box in Sky Q

Sky Q Box

Angie105 — Mon, 08 Dec 2025 17:09:32 GMT

Had engineer in for TV he explained that Sky box is causing tv to pixelate. Possibly needs replacement box

Re: Sky Q Box

TimmyBGood — Mon, 08 Dec 2025 17:19:32 GMT

@Angie105 wrote:

Had engineer in for TV he explained that Sky box is causing tv to pixelate.

Was that a Sky 'engineer'?

Pixelation on live television is typically an issue with the satellite dish: if there are similar symptoms with on-demand content then it's usually a problem with the HDMI cable.

Re: Sky Q Box

Angie105 — Mon, 08 Dec 2025 19:03:15 GMT

Engineer said it's the box that's the problem it's very old

Re: Sky Q Box

MightyQuinn — Mon, 08 Dec 2025 19:23:16 GMT

Hi @Angie105 Strange, I would have expected a Sky installer would have replaced the box while they were with you.

Re: Sky Q Box

Angie105 — Mon, 08 Dec 2025 19:30:56 GMT

It wasn't a Sky engineer he was here to do the tv it had a backlight problem. All fixed now. I mentioned the pixilation as we only use the tv as a monitor and he's been doing the job for over 20years. He explained it is the sky at fault

Re: Sky Q Box

MightyQuinn — Mon, 08 Dec 2025 19:46:31 GMT

Hi @Angie105 In that case you need a Sky installer to check your dish alignment. Either way, box or dish you will have to contact Sky to book a visit.