https://helpforum.sky.com/t5/Sky-Q/How-do-I-order-a-new-sky-q-box/m-p/5161589#M720181 <P>My sky q box will not turn on without disconnecting it from the wall and rebooting it so I'd like a new one please. How do I do this?</P> Mon, 08 Dec 2025 14:03:03 GMT Andiecatt 2025-12-08T14:03:03Z https://helpforum.sky.com/t5/Sky-Q/How-do-I-order-a-new-sky-q-box/m-p/5161589#M720181 <P>My sky q box will not turn on without disconnecting it from the wall and rebooting it so I'd like a new one please. How do I do this?</P> Mon, 08 Dec 2025 14:03:03 GMT https://helpforum.sky.com/t5/Sky-Q/How-do-I-order-a-new-sky-q-box/m-p/5161589#M720181 Andiecatt 2025-12-08T14:03:03Z https://helpforum.sky.com/t5/Sky-Q/How-do-I-order-a-new-sky-q-box/m-p/5161620#M720183 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4558134">@Andiecatt</a>&nbsp;wrote:<BR /><P>My sky q box will not turn on without disconnecting it from the wall and rebooting it so I'd like a new one please. How do I do this?</P><HR /></BLOCKQUOTE><P>Follow the troubleshooting here:</P><P><A href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on" target="_self">https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on</A>&nbsp;</P><P>The second page has a link to order a replacement box. Remember to remove your viewing card from the old box before handing it over to the courier. Also make sure you get the correct power cable with the new box - some boxes have different types of connector.&nbsp;</P> Mon, 08 Dec 2025 14:24:32 GMT https://helpforum.sky.com/t5/Sky-Q/How-do-I-order-a-new-sky-q-box/m-p/5161620#M720183 BenJoBanjo 2025-12-08T14:24:32Z