topic Re: Sky Q and Paramount + in Sky Q

Sky Q and Paramount +

Bigjoedub — Thu, 04 Dec 2025 23:13:18 GMT

I see from in here a lot of folk are having issues with Sky and getting the paramount app to work.

i have sky q with the cinema package so get the basic paramount for free. the app has been working fine for months. Then this last week it will not load. It asks for a username or password. I can see from my subscription that paramount is listed and says current.

i tried all the usual steps. (Reboot box, app refresh). Eventually rang sky. After 15 mins explaining the issue the lady told me they were aware of the issue and are working on it. From other posts this seems to be going on for ages.

can a super user find out when they think the issue will be resolved. Maybe get them to put up a notice somewhere to save peeps a tonne of time troubleshooting.

Re: Sky Q and Paramount +

DaveDrizen — Fri, 05 Dec 2025 08:52:30 GMT

I did not have your problem but I installed paramount+ on my applet box as well as my I phone they as ask for user name and password all I did was use the Sky user name which is my email address and password which I used to sign into sky go app and it connected to paramount + no problem why trythatonyousky box

Re: Sky Q and Paramount +

Bigjoedub — Fri, 05 Dec 2025 09:53:47 GMT

Tried downloading the paramount app onto phone. It would not recognise my sky q credentials.

Re: Sky Q and Paramount +

DaveDrizen — Sun, 07 Dec 2025 15:31:49 GMT

You say you refreshed the app, what do you get when you log in to Sky.com/paramountplus-activate web page, when you put in your Sky credentials if said you are linked it should get the "you already have it " if you are activated. Other wise it will take you though the activateion procedure, which strange as you say the app was working till quite recently. The only reason I ask is you also say that that paramount dose not recognise you Sky credentials on your phone gives impression that paramount + have forgotten that you are a Sky customer. If you are getting the message on the Sky activate web page that you " already have pamamiunt + " reconicing your Sky credentials there itshouldreconice it on your phone

Re: Sky Q and Paramount +

Laing1 — Sun, 07 Dec 2025 17:37:34 GMT

@Bigjoedub wrote:

Tried downloading the paramount app onto phone. It would not recognise my sky q credentials.

@Bigjoedub during the initial registration for paramount + you would have been asked to create an accout you will need to sign in using the e-mail address and password you used to create the account as in the link below

https://www.sky.com/help/articles/how-to-get-paramount-plus

also look at the link below about having problems

https://www.sky.com/help/articles/problems-signing-up-paramount-plus

Re: Sky Q and Paramount +

Bigjoedub — Tue, 09 Dec 2025 14:37:03 GMT

have tried all suggestions. still no joy.

as mentiond Sky on the call admitted it was a know issue. just no timing on resolution. was hopeing a super user had word on this.

another pic for clarity. as you can see it is showing I currently have the basic package. it just wont sign in.

Bigjoedub_1-1765291013440.png

Re: Sky Q and Paramount +

stereohaven — Tue, 09 Dec 2025 15:22:18 GMT

@Bigjoedub wrote:
...as mentiond Sky on the call admitted it was a know issue. just no timing on resolution. was hopeing a super user had word on this.

If it is a known issue I haven't seen anything shared to confirm that with Superusers personally.

Don't know if I'm lucky, but I watch Landman via the app on Q without issue every week. I have paid the extra £3 to get rid of ads though.