What a joke!

NT123 — Sat, 06 Dec 2025 11:56:28 GMT

Trying to sort out a new contract and can't speak to anybody unless it's an upgrade. Tried to cancel and was sent a link to problem solve issues rather than somewhere to cancel. Spent half an hour on the phone to somebody who, after telling us the 3 million options of broadband they could offer, then said they can only upgrade broadband and wouldn't be able to sort Sky TV out or cancel. Gave me a number to ring. It's the problem solving one

Re: What a joke!

Daniel0210 — Sat, 06 Dec 2025 12:29:34 GMT

@NT123 wrote:

Trying to sort out a new contract and can't speak to anybody unless it's an upgrade.

@NT123

I presume you mean your discounts are ending and you need to renew.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

topic Re: What a joke! in Sky Q

What a joke!

Re: What a joke!