Sky Q box shows 'No Hard Drive' or 'Hard Drive Error

BreconnoSky — Sat, 06 Dec 2025 10:42:27 GMT

Approximately a week ago a "Hard Drive Error' message came up on my Sky Q box I tried , unsuccessfully, to switch off and then restart the box , and then followed the instructions from the QR code on my phone. On the second attempt the Sky Q box worked. Well for 2 days, anyway. Then , whilst watching a programme on Netflix, the screen froze, and would not respond to the controller. Switched off the Sky box and restarted, then the 'No hard drive' message came up. Followed th QR code instructions again and the SKy Q box worked for a acouple of hours only for the fault to recur.

I have logged into my account and used the 'virtual assisstant' which just went through the same procedure that I had already done.

I have not found a phone number to call.

Does anyone have the phone number ? I'm thinking the box needs replacing.

Thank you!!!

Re: Sky Q box shows 'No Hard Drive' or 'Hard Drive Error

Daniel0210 — Sat, 06 Dec 2025 10:44:50 GMT

@BreconnoSky

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

topic Re: Sky Q box shows 'No Hard Drive' or 'Hard Drive Error in Sky Q

Sky Q box shows 'No Hard Drive' or 'Hard Drive Error

Re: Sky Q box shows 'No Hard Drive' or 'Hard Drive Error