topic Re: Remote not working in Sky Q

Remote not working

Susanwilliams — Fri, 05 Dec 2025 20:50:31 GMT

My remote fell on the floor and broke

Daniel0210 — Fri, 05 Dec 2025 20:53:38 GMT

@Susanwilliams
If you follow this link it should eventually send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

DaveDrizen — Sat, 06 Dec 2025 13:48:47 GMT

A Tully if have a apple I phone there is actuly a app for Sky remote

PandJ2020 — Sat, 06 Dec 2025 13:50:28 GMT

@DaveDrizen wrote:
A Tully if have a apple I phone there is actuly a app for Sky remote

.......or (as already noted) an Android phone.