topic Re: Delivery man refused to give us Sky Q box in Sky Q

Delivery man refused to give us Sky Q box

Hope25 — Fri, 05 Dec 2025 13:43:22 GMT

We ordered a replacement Sky Q box because ours got mislaid in our house move - the delivery man refused to give it to us without us giving him a relacement Sky Q box - how can we when we don't have a Sky Q box ?

Re: Delivery man refused to give us Sky Q box

Daniel0210 — Fri, 05 Dec 2025 13:53:20 GMT

@Hope25

Somehow a doorstep box swap was arranged where the DPD driver will definitely not leave a box if there isn't one to take back. You'll need to contact Sky about this. You'll almost certainly be charged for the mislaid one.

Re: Delivery man refused to give us Sky Q box

PandJ2020 — Fri, 05 Dec 2025 16:51:55 GMT

Yup, you need to tell Sky that you do not have a box and will have to pay the non-return fee before they will lend you another. (Around £117-£135)

Re: Delivery man refused to give us Sky Q box

Hope25 — Sat, 06 Dec 2025 07:55:00 GMT

After talking with Sky, they have now said that they will arrange for the Sky Q box to be re-sent to us.

Re: Delivery man refused to give us Sky Q box

Hope25 — Sat, 06 Dec 2025 07:59:24 GMT

I appeciate you saying that these are your views, and I can understand why.