topic Re: Lost channels after sky renewal in Sky Q

Lost channels after sky renewal

TJ89 — Wed, 03 Dec 2025 21:33:04 GMT

Renewed subscription today Inc box sets. Have access to sky atlantic but system will not let me play a recording of Succession without upgrading my subscription. I have also lost my 401 sky uhd sport. Subscription renewal was to keep everything I already had plus some more freebies!

Re: Lost channels after sky renewal

oldfella — Wed, 03 Dec 2025 21:37:17 GMT

@TJ89 wrote:

Renewed subscription today Inc box sets. Have access to sky atlantic but system will not let me play a recording of Succession without upgrading my subscription. I have also lost my 401 sky uhd sport. Subscription renewal was to keep everything I already had plus some more freebies!

Hi @TJ89

Regarding BoxSets these are included but only in SD as standard.

Re: Lost channels after sky renewal

TimmyBGood — Wed, 03 Dec 2025 21:58:10 GMT

@TJ89 wrote:

Subscription renewal was to keep everything I already had plus some more freebies!

Unfortunately it's not unknown for sales advisors to remove the UHD and HD add-ons in order to generate a 'better' price.