Sky Q Box continually FREEZES !

TSR300 — Wed, 03 Dec 2025 17:06:48 GMT

Changed broad band to EE earlier this year. And I have exactly the same problem !!! On my 4th Sky Q box in as many months. Power adaptor changed, HDMI cable changed, Ethernet Cable changed. Q box plugged directly into the mains. Even the remote control changed. Every day at some point I find the Q box on amber (standby) with whirring sound coming from the box. FROZEN. I have to disconnect and reconnect the mains to get the Q box working. This also happens whilst watching live TV. The picture freezes with then the same whirring sound coming from the box. Again R/C will not work and again have to reboot from the mains to get the device working. This is a daily occurrence. Sometimes twice a day.
I do not understand how the router can freeze the Q box preventing it to turn on/causing it to freeze. Had a BT router previously had NO issues. I do not why Sky have not taken onboard this issue and tried to get it resolved with a hardware update. There is clearly an issue which has been ongoing for sometime now.

I will seriously have to consider giving up Sky and looking elsewhere to get my TV service if this issue is not resolved soon.

Surely SKY need to listen to this and try to get it resolved !

Re: Sky Q Box continually FREEZES !

TimmyBGood — Wed, 03 Dec 2025 17:39:32 GMT

@TSR300 wrote:

Had a BT router previously had NO issues. I do not why Sky have not taken onboard this issue and tried to get it resolved with a hardware update.

One might suspect they think it's something for EE to resolve...

Re: Sky Q Box continually FREEZES !

TimmyBGood — Wed, 03 Dec 2025 18:01:40 GMT

@TSR300

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-lock-ups-with-EE-router/td-p/5031214

topic Sky Q Box continually FREEZES ! in Sky Q

Sky Q Box continually FREEZES !

Re: Sky Q Box continually FREEZES !

Re: Sky Q Box continually FREEZES !