topic Error message when trying to watch recorded programmes in Sky Q

Error message when trying to watch recorded programmes

JaneS1 — Wed, 03 Dec 2025 12:39:07 GMT

When I try to watch recorded programmes, I get the message "To watch this channel please upgrade your subscription". I can watch any live channel on SKY as I have the full package, but it is just my recorded programmes I can't watch. I have switched everything off for 5 minutes and re-started but I still have the same issue.

Re: Error message when trying to watch recorded programmes

Daniel0210 — Wed, 03 Dec 2025 12:41:06 GMT

@JaneS1

Have you mistakenly recorded in HD or UHD without subscribing to those add-ons?

Re: Error message when trying to watch recorded programmes

JaneS1 — Wed, 03 Dec 2025 13:11:20 GMT

No, I don't think that is the case. These are programmes which I have recorded for a few years and have never had a probelm before, in fact I watched one last night and it was fine. It was only this moring that the error message occured. Good suggestion though, thank you!