topic Re: Returned equipment in Sky Q

Returned equipment

Berniem — Tue, 02 Dec 2025 18:47:19 GMT

I have already returned what you asked for. I spoke with an agent from sky yesterday and he said he would update the account. Still received an email today asking for equipment back

Re: Returned equipment

Berniem — Tue, 02 Dec 2025 18:50:19 GMT

Equipment returned in September

Re: Returned equipment

Daniel0210 — Tue, 02 Dec 2025 18:53:03 GMT

@Berniem
I’m afraid you aren’t communicating with Sky by posting here. We are customers on a customer ➡️ customer discussion forum where we try to help other Sky customers.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Returned equipment

MightyQuinn — Tue, 02 Dec 2025 18:53:33 GMT

Hi @Berniem I'm sorry, you you only talking to other customers here. Please see Welcome below for information about this community.