topic Re: Disney plus not working in Sky Q

Disney plus not working

Lgil313 — Sun, 25 Jun 2023 15:27:55 GMT

My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE

We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise?

Re: Disney plus not working

oldfella — Sun, 25 Jun 2023 15:43:39 GMT

@Lgil313 wrote:

My disney plus app isn't working on sky. It used to work perfectly fine then all of a sudden a few weeks ago came up with- we are having a problem. Please exit and try again. Error code:1026- AUTH_SERVICE_INIT_FAILURE

We have tried closing the app, restarting the Box. Re-connecting the WiFi and nothing. Can you please advise?

Hi @Lgil313

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: Disney plus not working

Lgil313 — Tue, 27 Jun 2023 11:15:16 GMT

Tried this. Still not working 😞

Re: Disney plus not working

OwenNew — Tue, 09 Jan 2024 12:05:51 GMT

Did you ever get this working? I am having the same issue.

Re: Disney plus not working

Jmoulding — Tue, 13 Feb 2024 07:15:52 GMT

I'm also getting this now, and I'm seeing a few other recent posts so hopefully sky, or one person at sky sees it is more than just one person lol

Re: Disney plus not working

Oj78 — Mon, 13 May 2024 16:05:28 GMT

Did anyone get a fix for this?

Re: Disney plus not working

wheeeeeeeeeeeeee — Fri, 01 Nov 2024 22:49:46 GMT

For several weeks now, Disney+ will just switch off leaving a black screen. The Sky box is still on, but has to be switched off and on again to start it working again,

It used to happen occasionally, but is happening much more often now,

It only happens with Disney+ , not with any other apps.

Re: Disney plus not working

urz2006 — Wed, 06 Nov 2024 22:25:11 GMT

Having the same, anyone got any advice please? Engineer visit booked but sooooo frustrating, never had this before

Re: Disney plus not working

wheeeeeeeeeeeeee — Thu, 07 Nov 2024 10:07:10 GMT

Loads of people are having this issue - it's been happening for months.

Re: Disney plus not working

KGE — Fri, 22 Nov 2024 14:05:26 GMT

Is there a resolution to this issue?

Re: Disney plus not working

martianchild — Tue, 02 Dec 2025 18:45:25 GMT

Did this error ever get resolved? Error 1026?

have rest box and apps and router and connected via Ethernet etc etc etc...