topic Re: After rebooting the screen goes to accessibility options but i can’t skip in Sky Q

After rebooting the screen goes to accessibility options but i can’t skip

Dianne8 — Tue, 02 Dec 2025 16:20:38 GMT

I have just changed my internet provider but i can't access the settings to set it up. This is the second box in the house but when i try to reboot I get the start up pages but it goes straight to the accessibility options page but i can't skip this as it isn't required. It just stays stuck on that page. My remote doesn't seem to speak to my Q box. Any ideas or is the box broken?

Re: After rebooting the screen goes to accessibility options but i can’t skip

Daniel0210 — Tue, 02 Dec 2025 16:24:56 GMT

@Dianne8

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: After rebooting the screen goes to accessibility options but i can’t skip

Dianne8 — Tue, 02 Dec 2025 17:13:36 GMT

Thank you that was so helpful and i now have my TV back. Brilliant!