Delaying sky air activation from sky q

andy2500 — Tue, 02 Dec 2025 15:12:30 GMT

So, ordered sky air and 2, dongles, and fibre150, currently on sky Q and broadband with speed of 22mbs.

But, openreach might not get fibre to house till march .

(even though sky said 3rd dec)

And sky wants me to activate the sky air now?? But broadband speed is only 22mbs, sky glass needs 25min.

I.have to put tv on wall when ready for it but it's still in its box at the moment as fibre isn't done.

Can a sky person please help me as I'm unclear what to do, I don't want you loose sky, I don't want to go over to sky glass until I know it will be stable as my **bleep** copper line at 22mbs won't handle 1 sky air, let alone the 2 other 4k dongles(glass.boxes)

Please help. Tried phoning for help from our landline but too much crackling but sky won't send engineer to sort it out because we have engineer booked to fit fibre inside house, however, as the fibre won't be connected outside for quite a while can the copper line be fixed please , we have poor mobile service here hence landline!

SKY, PLEASE HELP

Re: Delaying sky air activation from sky q

TimmyBGood — Tue, 02 Dec 2025 15:21:14 GMT

@andy2500 wrote:

SKY, PLEASE HELP

Unfortunately this forum is not a point of contact with Sky support.

I suspect they don't have a way to delay Glass activation once it's ordered.

I'd also note that automatic activation is going to happen right before Christmas.

topic Delaying sky air activation from sky q in Sky Q

Delaying sky air activation from sky q

Re: Delaying sky air activation from sky q