topic No sound on my Sky Q Box in Sky Q

No sound on my Sky Q Box

LiamCarter — Tue, 02 Dec 2025 14:04:01 GMT

My tv sound is working. All apps, etc are fine. But nothing through SKY has any volume. I've tried swapping HDMI, unplugging, restarting, etc - but nothing

Re: No sound on my Sky Q Box

MightyQuinn — Tue, 02 Dec 2025 14:08:44 GMT

Hi @LiamCarter What have you set your Sky Q audio format? If not "Normal", I would try that. Home -> Settings-> Setup-> Audio visual -> Digital audio output HDMI -> Normal.

Re: No sound on my Sky Q Box

nigea99 — Tue, 02 Dec 2025 16:41:43 GMT

@LiamCarter wrote:

My tv sound is working. All apps, etc are fine. But nothing through SKY has any volume. I've tried swapping HDMI, unplugging, restarting, etc - but nothing

Hi @LiamCarter

Have you tried powering down your TV.

We sometimes find this restores sound for people.