https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156918#M719732 <P>My new sky box and remote came , but they aren't working&nbsp;</P> Tue, 02 Dec 2025 13:16:00 GMT Jonny89carr 2025-12-02T13:16:00Z https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156918#M719732 <P>My new sky box and remote came , but they aren't working&nbsp;</P> Tue, 02 Dec 2025 13:16:00 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156918#M719732 Jonny89carr 2025-12-02T13:16:00Z https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156923#M719733 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4552531">@Jonny89carr</a>&nbsp;</P> <P>Please elaborate. How is it not working? Why did you need a new Sky Q box and remote?</P> Tue, 02 Dec 2025 13:26:35 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156923#M719733 Daniel0210 2025-12-02T13:26:35Z https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156926#M719734 <P>The remote isn't getting a signal to the box and when I'm following the instructions to set up I can't&nbsp;</P> Tue, 02 Dec 2025 13:27:37 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156926#M719734 Jonny89carr 2025-12-02T13:27:37Z https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156928#M719735 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4552531">@Jonny89carr</a>&nbsp;</P> <P>So you're having trouble pairing the remote? If so see<SPAN>&nbsp;this link</SPAN></P> <P><A href="https://www.sky.com/help/articles/setting-up-q-remote" target="_blank">https://www.sky.com/help/articles/setting-up-q-remote</A>&nbsp;</P> <P>&nbsp;</P> <P>You still haven't said why it was necessary for Sky to send you a replacement box.&nbsp;</P> Tue, 02 Dec 2025 13:30:24 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-box-won-t-work/m-p/5156928#M719735 Daniel0210 2025-12-02T13:30:24Z