topic Re: No SKY Q box in Sky Q

No SKY Q box

Murcl — Mon, 01 Dec 2025 16:34:39 GMT

Hi,

Sky engineer arrived today to install my Sky Q but left now Sky Q box, I had explained when I phoned to organise this that I had no Sky box as I had moved back home and had returned my old Sky box.

He put in the connection but left no Sky box, what should I do now??

Thanks

Claire

Re: No SKY Q box

oldfella — Mon, 01 Dec 2025 17:40:34 GMT

@Murcl wrote:

Hi,

Sky engineer arrived today to install my Sky Q but left now Sky Q box, I had explained when I phoned to organise this that I had no Sky box as I had moved back home and had returned my old Sky box.

He put in the connection but left no Sky box, what should I do now??

Thanks

Claire

You will have to speak to Sky directly @Murcl

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: No SKY Q box

Laing1 — Mon, 01 Dec 2025 17:42:35 GMT

@Murcl wrote:

Hi,

Sky engineer arrived today to install my Sky Q but left now Sky Q box, I had explained when I phoned to organise this that I had no Sky box as I had moved back home and had returned my old Sky box.

He put in the connection but left no Sky box, what should I do now??

Thanks

Claire

@Murcl so just to gert this right the engineer installed the dish and the cables from the dish but left no box

Have you ordered broadband at all could the engineer have been installing a broadband line ?