topic Re: WiFi and sky box in Sky Q

WiFi and sky box

hayley-- — Mon, 01 Dec 2025 13:56:42 GMT

i have just had a sky Q box delivered and my WiFi is not fully working and I carnt use the box because their is no Internet to connect to

Re: WiFi and sky box

TimmyBGood — Mon, 01 Dec 2025 14:01:15 GMT

@hayley--

On Sky Q the live television channels arrive over the satellite dish, not broadband.

Re: WiFi and sky box

GD1 — Mon, 01 Dec 2025 14:03:03 GMT

@hayley-- A Sky Q box would not be delivered as it would need installing with a satellite dish. Are you sure it's not a Stream puck you have been sent? Check your order confirmation what did you order from Sky?

Can you take a photo of the box and upload it here?

Re: WiFi and sky box

Laing1 — Mon, 01 Dec 2025 17:36:33 GMT

@hayley-- wrote:
i have just had a sky Q box delivered and my WiFi is not fully working and I carnt use the box because their is no Internet to connect to

@hayley-- are you sure its not the router for your broadband thats been delivered ?