https://helpforum.sky.com/t5/Sky-Q/Return-packaging-not-delivered/m-p/5155851#M719611 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4551154">@Cooper12</a>&nbsp;</P> <P>If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 01 Dec 2025 10:31:16 GMT Daniel0210 2025-12-01T10:31:16Z https://helpforum.sky.com/t5/Sky-Q/Return-packaging-not-delivered/m-p/5155847#M719610 <P>I have not received my return packaging but the app stsates I received it in 27/11/2025</P> Mon, 01 Dec 2025 10:26:59 GMT https://helpforum.sky.com/t5/Sky-Q/Return-packaging-not-delivered/m-p/5155847#M719610 Cooper12 2025-12-01T10:26:59Z https://helpforum.sky.com/t5/Sky-Q/Return-packaging-not-delivered/m-p/5155851#M719611 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4551154">@Cooper12</a>&nbsp;</P> <P>If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 01 Dec 2025 10:31:16 GMT https://helpforum.sky.com/t5/Sky-Q/Return-packaging-not-delivered/m-p/5155851#M719611 Daniel0210 2025-12-01T10:31:16Z