topic Sky test shows error, But ! in Sky Q

Sky test shows error, But !

IanEA — Mon, 01 Dec 2025 09:30:32 GMT

Checking my system though SKY service checker, it keeps telling me SKY Q box has a problem.,

everthing seems to be in order, all is working ok, WiFi connected , picture ok, recording ok.

in fact nothing seems to be wrong ? Checking Settings on TV. Everything is connected.

so why the recurrence fault message every time I check ? I'am at a loss what to do .

sky help and BOT useless.

Re: Sky test shows error, But !

stereohaven — Mon, 01 Dec 2025 10:11:44 GMT

@IanEA wrote:
Checking my system though SKY service checker, it keeps telling me SKY Q box has a problem.,
everthing seems to be in order, all is working ok, WiFi connected , picture ok, recording ok.
in fact nothing seems to be wrong ? Checking Settings on TV. Everything is connected.
so why the recurrence fault message every time I check ? I'am at a loss what to do .
sky help and BOT useless.

If you cannot see any problems with the service in daily use, I would ignore the service checker personally.

It's only really there for if you are experiencing an issue you can see, and then as a double check before getting in touch with Sky. The checker itself might have a fault but your products/service might not.

Re: Sky test shows error, But !

IanEA — Mon, 01 Dec 2025 13:16:49 GMT

I believe you are absolutely right, the only fault is in SKYs own service checker.? Not a great help as a older non tech person.

Thank you for your imput.😃

Persistence Sky Q box problem :But there isn’t one

IanEA — Sun, 21 Dec 2025 09:16:21 GMT

Sky keeps telling me I have a Sky Q box problem, but I have no idea why ,as , everything is working perfectly , just did a reboot , but still get messages of fault.

The last thing I want to do is a factory reset and lose all recordings and probably much else ? . Others seem to have this message.. suspicious turns to push from Q to stream ploy?

there is no other lodgical reason to get this only since Sky announced QBox discontinued .

sorry Sky sticking with Q to the end !

Re: Persistence Sky Q box problem :But there isn’t one

Daniel0210 — Sun, 21 Dec 2025 10:13:03 GMT

@IanEA wrote:

there is no other lodgical reason to get this only since Sky announced QBox discontinued .

@IanEA

It hasn't been discontinued yet! It is still available to order or upgrade to but customers need to call as it's not available to order online.

Edit: I have moved this into the earlier thread you started.

Re: Persistence Sky Q box problem :But there isn’t one

Laing1 — Sun, 21 Dec 2025 11:27:39 GMT

@IanEA wrote:

Sky keeps telling me I have a Sky Q box problem, but I have no idea why ,as , everything is working perfectly , just did a reboot , but still get messages of fault.

The last thing I want to do is a factory reset and lose all recordings and probably much else ? . Others seem to have this message.. suspicious turns to push from Q to stream ploy?

there is no other lodgical reason to get this only since Sky announced QBox discontinued .

sorry Sky sticking with Q to the end !

@IanEA As has already been said if your box is working fine then ignore the message on the app.

Sky so far have never said Sky Q has been discontinued they have said they are saying you can no longer order it online but its still available by contacting Sky

Re: Sky test shows error, But !

IanEA — Sun, 21 Dec 2025 16:29:59 GMT

I think your probably correct, but begs the question what's the point of a service check if it can't be relied on ? 🎄🎄🎄