topic Re: Sending Sky Q Box back in Sky Q

Sending Sky Q Box back

Katrine1 — Mon, 19 May 2025 10:32:09 GMT

The DPD courier is expecting my Sky Q box to be ready for exhange but I don't have any packaging as I have been advissed to use the packaging the new Sky Q box that it comes in. The DPD courier won't have the time to wait for me take the new Sky Q box thqt it comes in and resuse it. How do I arrange for my old Sky Q box to be collected by DPD.

Re: Sending Sky Q Box back

lettice — Mon, 19 May 2025 10:46:12 GMT

When the DOD courier is on your doorstep, you can unpack your new box when it’s delivered, and put your old box, remote and HDMI cable into the same packaging. Hand it back to the courier when you’re done.

The courier will not fully hand over the new box, until they have seen the old box for replacement.

Most importantly if doing a door swap for a replacement Sky Q box, is to remove your current Sky Q viewing card.

You will need that for the replacement Sky Q box.

Re: Sending Sky Q Box back

Katrine1 — Mon, 19 May 2025 11:04:57 GMT

DPD sent me a message stating that they are expecting that my old Sky Q box will be readily boxed for an exchange. I need to rearrange a collection of my old Sky Q box. The new Sky box will be delivered today by DPD.

Re: Sending Sky Q Box back

Daniel0210 — Mon, 19 May 2025 11:11:13 GMT

@Katrine1

The process described by @lettice is the usual way to do it. The courier will not be expecting the faulty box to be already packaged up. If you did that he/she wouldn't be able to see what you're returning.

Re: Sending Sky Q Box back

MightyQuinn — Mon, 19 May 2025 12:16:57 GMT

Hi @Katrine1 I would make sure that you include all the accessories to be swapped. Take your viewing card out now and keep it. We have had several cases of people not swapping their power cable and ending up with one that doesn't work. Make sure you have everything before you let the driver go. Important, have everything ready, they are not known for their patience.

Re: Sending Sky Q Box back

Chodley — Mon, 19 May 2025 13:09:08 GMT

It's not true that expect it to be packaged up. You just put it in the box the new one comes in.

Re: Sending Sky Q Box back

Elisha- — Sun, 30 Nov 2025 11:34:27 GMT

Hi I have sent back the sky box 2 weeks ago and received a txt today saying I need to send it back

Re: Sending Sky Q Box back

Daniel0210 — Sun, 30 Nov 2025 11:41:55 GMT

@Elisha-

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.