topic Re: Hard disc drive problem in Sky Q

Hard disc drive problem

Mfcolldunc26 — Tue, 19 Aug 2025 19:53:36 GMT

In recent days we have twice lost all previous recordings, and now have no access to Record or In Demand and Catch Up, because of a 'Problem with Hard Drive'. We have followed all the advice steps for this issue on our Sky Q Multi Room and have done all the resets, but the problems have not been resolved. The robot helpline has been useless and trying to speak to a human has tested our patience to the limit. Feel like pulling the plug on Sky.

Re: Hard disc drive problem

Laing1 — Tue, 19 Aug 2025 20:06:36 GMT

@Mfcolldunc26 wrote:

In recent days we have twice lost all previous recordings, and now have no access to Record or In Demand and Catch Up, because of a 'Problem with Hard Drive'. We have followed all the advice steps for this issue on our Sky Q Multi Room and have done all the resets, but the problems have not been resolved. The robot helpline has been useless and trying to speak to a human has tested our patience to the limit. Feel like pulling the plug on Sky.

@Mfcolldunc26 have a look at the link below by following it then it will eventually lead you to odering a new box

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard-drive-errors

Re: Hard disc drive problem

Daniel0210 — Wed, 20 Aug 2025 02:12:30 GMT

@Mfcolldunc26

If you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.

Re: Hard disc drive problem

Ang60 — Sat, 29 Nov 2025 11:25:46 GMT

We keep losing sky connection or a hard disc problem

Re: Hard disc drive problem

BenJoBanjo — Sat, 29 Nov 2025 12:16:26 GMT

@Ang60 wrote:
We keep losing sky connection or a hard disc problem

Have you followed the advice given earlier in the thread?

Re: Hard disc drive problem

Ang60 — Sat, 29 Nov 2025 15:40:05 GMT

Yes and it still isn't working, the tv keeps freezing now so we have to keep turning the power off. This has been happening for months if I see know improvement I will have no choice but move to another supplier

Re: Hard disc drive problem

Daniel0210 — Sat, 29 Nov 2025 15:43:26 GMT

@Ang60

That link may lead to a doorstep box swap as described above.