topic Sky Q replacement in Sky Q

Sky Q replacement

Diydel — Fri, 28 Nov 2025 12:55:47 GMT

My Sky Q is failing frequently , recordings show as no longer available or the system freezes necessitating unplugging and restarting.
I've also had to reset the hard drive to get it working on several occasions obviously loosing all recordings.
I need to get a replacement but seems impossible to find who can arrange this, bearing in mind it's their equipment not mine surely they should fix/replace?

Thanks

Re: Sky Q replacement

Daniel0210 — Fri, 28 Nov 2025 13:18:01 GMT

@Diydel

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.