topic Re: Incorrect region in Sky Q

Incorrect region

Bitsy_17 — Fri, 28 Nov 2025 11:08:18 GMT

My BBC and ITV are tuned to Wales and I live in Northwest England. I've left a message via the telephone but nothing has been repaired. This has been over six weeks now

Re: Incorrect region

MightyQuinn — Fri, 28 Nov 2025 11:12:44 GMT

Hi @Bitsy_17 Sorry, you are going to have to chase Sky. We cannot help you here.

Re: Incorrect region

Daniel0210 — Fri, 28 Nov 2025 11:17:20 GMT

@Bitsy_17

Regional programmes are based on your postcode. Have you recently moved and if so did you arrange a Sky Home Move?

Re: Incorrect region

GD1 — Fri, 28 Nov 2025 11:18:13 GMT

@Bitsy_17 Regions are based on postcode and depending where within a region you are your postcode may actually be assigedn to the neighbouring region.

Re: Incorrect region

Bitsy_17 — Fri, 28 Nov 2025 11:19:54 GMT

I have had the correct region for 25 years but suddenly changed on contact renewal. Thanks everyone for your help.

Re: Incorrect region

xenon81 — Fri, 28 Nov 2025 12:03:22 GMT

Just out of interest has Channel 4 been replaced by S4C on 104, or is it just BBC/ITV that are affected?

Re: Incorrect region

Bitsy_17 — Sat, 29 Nov 2025 08:13:20 GMT

Yes channel 4 replaced

Re: Incorrect region

Daniel0210 — Sat, 29 Nov 2025 08:52:29 GMT

@Bitsy_17 wrote:

I've left a message via the telephone but nothing has been repaired. This has been over six weeks now

@Bitsy_17

Not sure what you mean by you've left a message, but you'll need to contact Sky again and speak to an agent.

These are the current methods for contacting Sky. Some methods will be more appropriate than others depending on the reason for contact……

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.