topic Re: Remote control in Sky Q

Remote control

Sky1232 — Wed, 26 Nov 2025 22:12:30 GMT

Hello, how do i get a new remote control, mine had just dropped on the floor and gone to peices and no longer working

Re: Remote control

caesarome — Wed, 26 Nov 2025 22:22:07 GMT

@Sky1232

There is a form to fill out here for this:

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Re: Remote control

Daniel0210 — Thu, 27 Nov 2025 05:10:58 GMT

@Sky1232
It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?