Replacement Sky box not delivered

SkyDelivery — Wed, 26 Nov 2025 15:25:08 GMT

Current Sky box does not connect to Wi-Fi so Sky representative said a new Sky box would be delivered and old Sky box collected. This has not been delivered or collected and cannot use Sky movies etc. but paying for these subscriptions. What is the best phone number for escalation?

Re: Replacement Sky box not delivered

Daniel0210 — Wed, 26 Nov 2025 15:35:52 GMT

@SkyDelivery

You have posted in the Sky+ board. You definitely haven't got Sky+ so presumably have Sky Q.

It will be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.

▫️
These are the current methods for contacting Sky. Some methods will be more appropriate than others depending on the reason for contact……

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

topic Re: Replacement Sky box not delivered in Sky Q

Replacement Sky box not delivered

Re: Replacement Sky box not delivered