topic Re: Paramount + Sky Subscription Problem in Sky Q

Paramount + Sky Subscription Problem

DrKriegerBot — Mon, 11 Aug 2025 12:53:35 GMT

Hi,

I'll try and explain this as concisely as possible:

- I have Sky Cinema and had paramount basic included, I set this up with no issues and used it for a while.

- I upgraded to the next package up because the adverts were ridiculous, this was an additional £3 per month. This also worked fine.

- I havent watched Paramount for about a month and when I came to log in via the sky TV app this week, it was in German, when I proceeded to the next page it was in English and asked me to reactivate through the TV.

- I entered my email address (No QR offered) and it said "Uh-Oh there is a technical issue and we are working hard to fix it"

- I logged on to my sky account and could see that Paramount was still active on my account in the bills and payments section.

- I could also add the basic version for £0, but then was given an error page (maybe because of my upgrade to the next level?).

- In the app page of my sky account it then said that payment had failed in June, then was cancelled in July, the whole lot, even basic, my bill went out as usual for everything else. I've updated my payment method for sky marketplace but the subscription still states "renewal in progress"

- Ive spoken to sky and they cant work out what is wrong and have just said maybe its an error they are working on, and i've contacted paramount who were none the wiser either, so I'm currently stuck in limbo with not even the free version.

This seems a bit niche, but just wondering if anyone else has had the same problem? Thanks in Advance

Re: Paramount + Sky Subscription Problem

hrai — Mon, 11 Aug 2025 13:12:52 GMT

The German bit is definitely weird (if this was Netflix I'd suggest that your account had been hacked)

Anyhow my only suggestion for the time being is to logon to Paramount+ via the web (or another app on your TV) and see if that brings any joy.

If you can you should see on the account section that the sub is handled by Sky (owtte)

Re: Paramount + Sky Subscription Problem

DrKriegerBot — Mon, 11 Aug 2025 13:21:13 GMT

It is very odd isnt it. I've tried to log back in via paramount plus app and website and sky is no longer shown as a partner, only Apple TV and when I do log in to my account it is asking me to activate a subscription.

It seems that my subscription is stuck in a renewal process and paramount thinks it has been cancelled.

Re: Paramount + Sky Subscription Problem

nigea99 — Mon, 11 Aug 2025 13:29:21 GMT

@DrKriegerBot wrote:

It is very odd isnt it. I've tried to log back in via paramount plus app and website and sky is no longer shown as a partner, only Apple TV and when I do log in to my account it is asking me to activate a subscription.

It seems that my subscription is stuck in a renewal process and paramount thinks it has been cancelled.

hi @DrKriegerBot

Even though you pay through SKY , the option to choose is (& always has been) Sign in With Paramount+ & not Sign in With Partner

Re: Paramount + Sky Subscription Problem

Edwin+G+D — Thu, 23 Oct 2025 11:11:57 GMT

I'm having very similar issues, didn't realise the card had expired, updated details on the Q Box, now just showing as renewal in progress. If I log into Paramount, I get "let's get started", "log out" or "log in with partner" but that partner is apple. Spoke to Paramount who said it's Sky, Sky couldn't work it out, one suggested remove and re-add Sky Cinema to try and clear it, next guy said this would reset contract and increase price!

Re: Paramount + Sky Subscription Problem

Martin+Cassidy — Thu, 23 Oct 2025 18:36:14 GMT

Did you ever get a solution to this problem? I'm in exactly the same situation and neither Sky or Paramount seem to have any clue what to do to fix it.

Re: Paramount + Sky Subscription Problem

DrKriegerBot — Thu, 23 Oct 2025 19:04:19 GMT

I dont think that is correct. Its exactly what they suggested would fix it. I was told to tell paramount to completely remove my details from their system, then sky **bleep** around for a bit and last weekend they said they'd remove cinema and add it back to see if theres a problem. Its been 9 weeks so far and am awaiting a call back since they removed it on Sunday. I'll update once I've got mine fixed.

Re: Paramount + Sky Subscription Problem

DrKriegerBot — Mon, 03 Nov 2025 10:12:45 GMT

Just an update on this.

Sky have removed my Cinema, just been told this hasnt fixed it and it's still a known problem.

They've raised it again with their "back office".

Re: Paramount + Sky Subscription Problem

gd31 — Tue, 04 Nov 2025 13:43:04 GMT

i have the same problem

Paramount+ with sky cinema but i can't log on.

says i need to pay but i have the basic with the package

i have spent 5 hours on the phone to sky and paramount and still not resolved

Re: Paramount + Sky Subscription Problem

Dave448 — Fri, 14 Nov 2025 21:35:26 GMT

I've just had the same happen to me

Re: Paramount + Sky Subscription Problem

Billybowler — Tue, 25 Nov 2025 18:08:32 GMT

Hi guys

mine has now gone as well, did anyone get a fix?

Re: Paramount + Sky Subscription Problem

DrKriegerBot — Tue, 25 Nov 2025 19:24:02 GMT

I have finally had the issue resolved after about 4 months.

I had to contact paramount to have my whole account details deleted, I did this via chat on paramounts website.

Then sky removed my cinema subscription completely, then they did something in the "back office" then added cinema back (beware that they will re contract you for 24 months if you don't challenge it) then I was able to sign back up for paramount.

Most frustrating thing was being told it was a known issue, then not a known issue, being passed around complaints advisors, then no updates, then emails to say they were closing the complaint if I didn't get in touch... but I was persistent.

Re: Paramount + Sky Subscription Problem

gd31 — Wed, 26 Nov 2025 07:55:54 GMT

Nope i have been onto the sky and paramount numerous times its a joke

Re: Paramount + Sky Subscription Problem

SkyStreamer — Tue, 09 Dec 2025 11:44:44 GMT

I have the same issue. I spent nearly two hours on the phone with Sky about this earlier, and got no resolution. I think I'm going to raise a formal complaint.

Re: Paramount + Sky Subscription Problem

DaveDrizen — Tue, 09 Dec 2025 13:05:27 GMT

Did you know there is a technical page on the Sky market place web page telling how fix a problem with the apps on Sky Q basicly refreshing all apps have you tried this procedure?

Re: Paramount + Sky Subscription Problem

gd31 — Tue, 09 Dec 2025 13:49:59 GMT

Yes i have tried this but to no avail

Re: Paramount + Sky Subscription Problem

ACI — Wed, 31 Dec 2025 16:25:17 GMT

Paramount will NOT accept my email

Re: Paramount + Sky Subscription Problem

Laing1 — Wed, 31 Dec 2025 16:35:54 GMT

@ACI wrote:

Paramount will NOT accept my email

@ACI did you follow the instructions on the link below regarding creating an accountr

https://www.sky.com/help/articles/paramount-plus-homepage

Re: Paramount + Sky Subscription Problem

SkyStreamer — Fri, 02 Jan 2026 08:54:08 GMT

I emailed a complaint in to Sky which was picked up by the Sky Streaming support team. They were able to fix the issue by removing Paramount+ Premium from my account 'in the backend'. I have Sky Cinema, so they also did something to re-associate my Paramount account with Sky so that I get Paramount+ Basic via Sky (which is included in Sky Cinema).

The option to switch to Paramount+ Premium via an app subscription on my Sky Stream is available again, although I haven't done this yet.

Re: Paramount + Sky Subscription Problem

pazaa1992 — Sat, 10 Jan 2026 16:52:14 GMT

Hello

What email address did you use. I have this issue current says paramount+ premium renewal in progress then cancelled basic with ads. I have rang them since October they have cancelled cinema twice apparently they can't do anything and been told to just pay for paramount instead.