Sky box keeps turning off

burtytoon — Tue, 25 Nov 2025 18:37:42 GMT

My sky Q 2TB box keeps turning off, even after changing the box for a replacement, connecting to a new TV, the box will completely turn off (not standby) and requires me to go through the whole boot up process.

Re: Sky box keeps turning off

oldfella — Tue, 25 Nov 2025 19:39:36 GMT

@burtytoon wrote:

My sky Q 2TB box keeps turning off, even after changing the box for a replacement, connecting to a new TV, the box will completely turn off (not standby) and requires me to go through the whole boot up process.

Hi @burtytoon

First make sure that the Q box is on the latest software.

https://www.sky.com/help/articles/sky-software-updates

Then when or if it is carry out a Reset Settings in the Q box hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Sky box keeps turning off in Sky Q

Sky box keeps turning off

Re: Sky box keeps turning off