topic Re: Sky Q mini box showing EPG but no programs in Sky Q

Sky Q mini box showing EPG but no programs

snowball2 — Mon, 24 Nov 2025 17:31:57 GMT

Hi wondered if anybody else had this issue, the mini connects to the main box ok, EPG appears as normal but whichever channel I select I just get a blank blue screen. Even recorded programs are the same, all recordings appear but when one is played I just get the same blank blue screen. I rebooted the box multiple times but no change.

The main Q box is working normally.

Does it seem like the mini itself is goosed?

Re: Sky Q mini box showing EPG but no programs

Daniel0210 — Mon, 24 Nov 2025 17:33:46 GMT

@snowball2
Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: Sky Q mini box showing EPG but no programs

snowball2 — Mon, 24 Nov 2025 17:39:30 GMT

The reboot and power off on the main box did the trick, thanks

Re: Sky Q mini box showing EPG but no programs

JPGTR — Mon, 01 Dec 2025 22:07:31 GMT

This worked for me too! Thanks 🙏🏻