topic Re: Cannot download brookside on demand any more in Sky Q

Cannot download brookside on demand any more

Libra+Lady+13 — Fri, 21 Nov 2025 16:36:08 GMT

I have been downloading Brookside every week since it was first available. Now it wont on Demand record the latest episodes. Any idea what is wrong. Ir I try to record the red recording life is on for ages ypu can't get rid of unless you cancel the recording it allow you to watch. It is only since this week last week we were on series17 now it is series 19 this is on STV

Re: Cannot download brookside on demand any more

caesarome — Fri, 21 Nov 2025 17:13:29 GMT

@Libra+Lady+13

Was series and episode number are you having issues with ?

If you are using on demand you are downloading not recording.

Re: Cannot download brookside on demand any more

SJO2 — Fri, 21 Nov 2025 18:35:53 GMT

I've got the exact same problem. Series 11 episode 35. I also tried series 11 episode 36, series 12 episode 1 and the very first episode. They all say they have downloaded 103% and have to be cancelled. I tried Biker Grove and that worked fine. Other shows also work. Just seems to be Brookside.

Re: Cannot download brookside on demand any more

Libra+Lady+13 — Fri, 21 Nov 2025 18:40:26 GMT

Hello Thanks for getting back to me. Now hope this all makes,sense. I can them all on my phone with STV app. However I am in my late 70s so would rather watch on tv.

They seem to keep messing about with the episode numbers . The last episode was I think S17E43. When I tried to download them today there was a Series 18 and 19. The last episode on Series 18 included the last one I saw. So it is the 4 episodes on series 19 which I cant download. So Series,19 E1 to E4. Hope this makes sense thanks

Re: Cannot download brookside on demand any more

Libra+Lady+13 — Fri, 21 Nov 2025 18:43:13 GMT

Looks like you have the same problem as me. Hope we can sort it out.

Re: Cannot download brookside on demand any more

SJO2 — Fri, 21 Nov 2025 19:17:44 GMT

Yes, seems to be just that show. Hopefully they will sort it. If you go in the menu and go down to apps, there is an stv app which if you open and make a free account you should be able to stream from there to you TV instead of your phone. I downloaded it to my TV and was able to stream.

Re: Cannot download brookside on demand any more

SusieBebb — Sat, 22 Nov 2025 12:50:49 GMT

Having same problem and with Take the High Road too.

Re: Cannot download brookside on demand any more

SJO2 — Sat, 22 Nov 2025 14:07:43 GMT

Must be an issue with STV player I guess then, possibly with soaps as they get updated each week possibly.

Brookside

Helen287 — Sun, 23 Nov 2025 19:43:53 GMT

Been downloading Brookside for some time now but when I try to download more episodes- it says download failed! Anyone else having this problem?

Re: Brookside

PandJ2020 — Sun, 23 Nov 2025 19:45:39 GMT

https://helpforum.sky.com/t5/Sky-Q/Cannot-download-brookside-on-demand-any-more/td-p/5147737

Re: Cannot download brookside on demand any more

Craig1969dky — Sun, 23 Nov 2025 20:22:59 GMT

Exact same problem. Infuriating after watching 650 or so episodes. Im now stuck in limbo. Sort it out Sky. Downloads go to 103% and stick. No option to play. Arrrrgh!

Re: Brookside

SJO2 — Sun, 23 Nov 2025 20:43:22 GMT

Yes, looks like a few people are having this issue. Hopefully they will sort it next week.

Re: Cannot download brookside on demand any more

SJO2 — Sun, 23 Nov 2025 20:47:34 GMT

If you go to apps, find the STV one and create an account you can stream episodes from there. I do prefer to download them though and it should just work.

Re: Cannot download brookside on demand any more

Craig1969dky — Mon, 24 Nov 2025 16:11:57 GMT

Yes. Much prefer to download them than watch through the STV app.

Re: Cannot download brookside on demand any more

SusieBebb — Mon, 24 Nov 2025 16:38:21 GMT

Seems to be sorted now.

Thanks

Re: Cannot download brookside on demand any more

SJO2 — Mon, 24 Nov 2025 18:02:35 GMT

Great news. Thanks.

Re: Cannot download brookside on demand any more

damienmannix — Mon, 24 Nov 2025 18:23:01 GMT

Still has episodes missing as well now, which is frustrating if you go to series 4 it jumps from series 4 episode 13 two series 4 episode 15 so no episode 14 very very strange and annoying

Re: Cannot download brookside on demand any more

SusieBebb — Mon, 01 Dec 2025 20:06:08 GMT

It's at it again, can't download Brookside or Take the High Road again!

Re: Cannot download brookside on demand any more

Chloe-W22 — Tue, 02 Dec 2025 10:17:03 GMT

Hi @SusieBebb,

Sorry to hear that, could you confirm the exact Series and Episode and I'll let support teams know?

Edit: Also it would be great to know if this is SD, HD or UHD.

Re: Cannot download brookside on demand any more

Maniatore2006 — Tue, 02 Dec 2025 10:53:37 GMT

Same her it loads until 164% Yes 😂 but it will not play at all. i can just Cancel the DL.