topic Re: Audio drops on Sky Q Mini in Sky Q

Audio drops on Sky Q Mini

Woddy — Sun, 05 Oct 2025 17:41:41 GMT

I'm getting regular audio drops for up to 2 seconds, on my Sky Q mini. I've done a full reset, changed hdmi cables, hdmi inputs on TV. I've even changed to Ethernet connection rather than wi-fi. Changed audio to normal, but still the same. Not sure what else I can try? Any ideas?

Re: Audio drops on Sky Q Mini

Chodley — Sun, 05 Oct 2025 19:01:52 GMT

when you switched to ethernet, did you disable wifi on the mini?

Re: Audio drops on Sky Q Mini

Woddy — Mon, 06 Oct 2025 11:04:18 GMT

Yes, both channels were disabled. Definitely now connected via Ethernet.

Re: Audio drops on Sky Q Mini

RicOGrampian — Mon, 24 Nov 2025 13:02:07 GMT

I have the same issue. I too have both the Sky Q main box and Mini box connected via ethernet cables. The Q main box has no audio dropouts but the Mini box drops for 2 seconds about every 3 minutes. Very annoying.

The Mini box is connected direct by ethernet cable to my BT Hub router, the Q Main box is connected by ethernet cable to a Devolo extender which is using Powerline to distribute WiFi around the house.

I have disabled the WiFi connection on both Q boxes.

Any other ideas???

The Sky help pages are not helpful.

Re: Audio drops on Sky Q Mini

Woddy — Mon, 24 Nov 2025 13:07:55 GMT

I resolved my issue by ditching the Ethernet connections and switching to WiFi. Sound issue resolved after switching to WiFi