https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-not-working/m-p/5149173#M718894 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2892321">@Deirdrelogue</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Sun, 23 Nov 2025 13:57:29 GMT Daniel0210 2025-11-23T13:57:29Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-not-working/m-p/5149170#M718893 <P>Sky Q remote not working at all. New batteries in tried pressing 1and3 and 7and 9. Nothing. Won't let me go into home or anything. Have unpluggedbox and restarted. Taken out viewing card and cleaned it. Still not working&nbsp;</P> Sun, 23 Nov 2025 13:54:13 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-not-working/m-p/5149170#M718893 Deirdrelogue 2025-11-23T13:54:13Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-not-working/m-p/5149173#M718894 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2892321">@Deirdrelogue</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Sun, 23 Nov 2025 13:57:29 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remote-not-working/m-p/5149173#M718894 Daniel0210 2025-11-23T13:57:29Z