topic Re: UHD Downloads in Sky Q

UHD Downloads

careilly — Sun, 23 Nov 2025 09:49:46 GMT

Hi, I can watch UHD live, but I am unable to download UHD content. I get an error message saying I need to upgrade my subscription.

Re: UHD Downloads

oldfella — Sun, 23 Nov 2025 10:18:33 GMT

@careilly wrote:

Hi, I can watch UHD live, but I am unable to download UHD content. I get an error message saying I need to upgrade my subscription.

Hi @careilly

Assume you have the add on UHD subscription.
Do you have a relevant subscription also for the content?

Sky Sports?

Sky Cinema?

Re: UHD Downloads

careilly — Sun, 23 Nov 2025 10:21:31 GMT

Hi, I have all the relevant subscriptions, UHD and sports/cinema. I have also checked downloads are set to UHD in settings.

Re: UHD Downloads

oldfella — Sun, 23 Nov 2025 11:40:33 GMT

@careilly wrote:

Hi, I have all the relevant subscriptions, UHD and sports/cinema. I have also checked downloads are set to UHD in settings.

Hi @careilly

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: UHD Downloads

careilly — Sun, 23 Nov 2025 12:43:24 GMT

I've tried rebooting, but that didn't work.

Re: UHD Downloads

oldfella — Sun, 23 Nov 2025 12:45:57 GMT

@careilly wrote:

I've tried rebooting, but that didn't work.

Hi @careilly

Ars you sure your Q box is set to 2160p resolution?

If you are also trying to view UHD/HDR then you need 2160p 10 bit

Re: UHD Downloads

careilly — Sun, 23 Nov 2025 15:29:29 GMT

Hi Oldfella, thanks for the help. box is set up for 2260p UHD. I've also tried resetting the viewing card.

Re: UHD Downloads

oldfella — Sun, 23 Nov 2025 16:22:31 GMT

@careilly wrote:

Hi Oldfella, thanks for the help. box is set up for 2260p UHD. I've also tried resetting the viewing card.

Yes @careilly

But is that 2160p 10 bit or 8 bit?

Re: UHD Downloads

careilly — Sun, 23 Nov 2025 16:52:13 GMT

10 bit

Re: UHD Downloads

tunneltiger — Sun, 23 Nov 2025 17:07:05 GMT

I had this issue a few months ago, I emailed Sky viewer relations and they reset something sky end(they said support team) and a few hours later I had UHD available as downloads again

Re: UHD Downloads

careilly — Sun, 23 Nov 2025 17:11:17 GMT

Do you have their email address please?

Re: UHD Downloads

MightyQuinn — Sun, 23 Nov 2025 17:21:17 GMT

Hi @careilly The email address is viewerR@sky.uk