Recordings/downloads not loading

jjscruff — Sat, 22 Nov 2025 13:31:30 GMT

Sky Q box. if i click recordings i just get this loading thing that never ends

Then i have to unplug the box and wait a while and plug back in and it will work again

i deleted some old shows so the HD isn't full. any ideas why this is happening? Happens to all downloads/recordings. cheers

Re: Recordings/downloads not loading

oldfella — Sat, 22 Nov 2025 13:37:42 GMT

@jjscruff wrote:

Sky Q box. if i click recordings i just get this loading thing that never ends
Then i have to unplug the box and wait a while and plug back in and it will work again
i deleted some old shows so the HD isn't full. any ideas why this is happening? Happens to all downloads/recordings. cheers

Hi @jjscruff

Exactly what is your Disk Space in Recordings - Manage?

You could try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Recordings/downloads not loading in Sky Q

Recordings/downloads not loading

Re: Recordings/downloads not loading