topic Re: Sky q mini box not working in Sky Q

Re: Sky q mini box not working

sammum — Fri, 21 Nov 2025 10:06:03 GMT

I need a new lead for my sky mini box as the old one is broken

Contact number

sammum — Fri, 21 Nov 2025 10:08:47 GMT

Contact number

Re: Contact number

Daniel0210 — Fri, 21 Nov 2025 10:17:18 GMT

@sammum

I have edited my post as I've found your other post. No need for two threads.

These are the current methods for contacting Sky. Some methods will be more appropriate than others depending on the reason for contact……

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Sky q mini box not working

nigea99 — Fri, 21 Nov 2025 10:30:32 GMT

@sammum wrote:

I need a new lead for my sky mini box as the old one is broken

hi @sammum

SKY don't normally replace the cables used by mini boxes as these are standard items availble from lots of places, including local stores They all come in a variety of lengths & do not cost more than a few pounds

(Note we, also, do advise customers not to use some of the well known stores that charge 'premium' prices which are not justified)

If it is the mains cable, then look for cables with a standard IEC7 figure of 8

For mini boxes HDMI cables only need to be HDMI V1.4 spec, although most HDMI cables are now HDMI v2.0 or 2.1

For ethernet Cat5e or above is recommended

New sky box mini

sammum — Sun, 23 Nov 2025 18:54:07 GMT

The cable for the sky mini box has become dangerous

Re: New sky box mini

PandJ2020 — Sun, 23 Nov 2025 19:05:00 GMT

@sammum wrote:
The cable for the sky mini box has become dangerous

Cables rarely become 'dangerous' on their own. Which cable?

Re: New sky box mini

nigea99 — Sun, 23 Nov 2025 19:07:08 GMT

@sammum wrote:

The cable for the sky mini box has become dangerous

Please see the replies we gave yesterday.