Sky Q Recorded Programs Drop Out when Playing them

Malvern — Thu, 20 Nov 2025 18:58:32 GMT

Having recorded shows on Sky Q, when I watch them at a later date, they frequently just stop playing and drop back to the active Sky channel. I then have to restart the show playing again, albeit from where it stopped. This is becoming very frustrating!

Re: Sky Q Recorded Programs Drop Out when Playing them

oldfella — Thu, 20 Nov 2025 19:26:25 GMT

@Malvern wrote:

Having recorded shows on Sky Q, when I watch them at a later date, they frequently just stop playing and drop back to the active Sky channel. I then have to restart the show playing again, albeit from where it stopped. This is becoming very frustrating!

Hi @Malvern

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Sky Q Recorded Programs Drop Out when Playing them in Sky Q

Sky Q Recorded Programs Drop Out when Playing them

Re: Sky Q Recorded Programs Drop Out when Playing them