topic Re: Internet down on sky q box in Sky Q

Internet down on sky q box

ABC1234 — Thu, 20 Nov 2025 16:05:30 GMT

Hi my sky box is working for programming but will not connect to the internet, it was working fine and dropped for no reason, my internet is fine and all other WiFi devices are working fine, I've tried restarting the box and I've followed the instructions for resetting the WiFi but neither has worked, anyone got any further advice please

Re: Internet down on sky q box

GD1 — Thu, 20 Nov 2025 16:11:41 GMT

@ABC1234 Your post has been moved from the Sky Stream board as you have posted you have Sky Q, therefore this is not a Sky Stream puck related issue.

Re: Internet down on sky q box

MightyQuinn — Thu, 20 Nov 2025 16:17:12 GMT

Hi @ABC1234 Have you tried power rebooting your broadband router? It doesn't matter that other devices are working fine, as they don't use the DNS addresses that Sky Q uses.

Re: Internet down on sky q box

ABC1234 — Thu, 20 Nov 2025 16:18:03 GMT

Yes I've tried that as well as the sky q box

Re: Internet down on sky q box

oldfella — Thu, 20 Nov 2025 16:34:35 GMT

@ABC1234 wrote:

Hi my sky box is working for programming but will not connect to the internet, it was working fine and dropped for no reason, my internet is fine and all other WiFi devices are working fine, I've tried restarting the box and I've followed the instructions for resetting the WiFi but neither has worked, anyone got any further advice please

Hi @ABC1234

Who is your Broadband supplier and exactly what are you carrying out to reset the Q box network?

Re: Internet down on sky q box

ABC1234 — Thu, 20 Nov 2025 17:23:28 GMT

I'm with sky internet and never had a problem before, I turned both the router and the box off from the power for 30 seconds then followed the onscreen instructions to connect to WiFi but it failed

Re: Internet down on sky q box

oldfella — Thu, 20 Nov 2025 19:25:33 GMT

@ABC1234 wrote:

I'm with sky internet and never had a problem before, I turned both the router and the box off from the power for 30 seconds then followed the onscreen instructions to connect to WiFi but it failed

Hi @ABC1234

Do you have a White or Black Sky Router?

Re: Internet down on sky q box

ABC1234 — Thu, 20 Nov 2025 22:16:54 GMT

It's black

Re: Internet down on sky q box

ABC1234 — Fri, 21 Nov 2025 18:30:46 GMT

So sky have agreed to replace my sky q box free of charge but said it votes either a sky vinema subscription, I told them I didn't want it but was told it couldn't be taken off and I will need to cancel after 31 days, also my contact with sky has restarted to 24 months because I've added to my package something I didn't even ask for, I'm fuming